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2690 Rockbrook Drive - 6 UNIT 6

Air Conditioner Is Not Cooling
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Days open: 1
Warranty / owner-preferred contractor
Additional details
Resident said: Air conditioner is not cooling Additional Details: Trying various things to cool the house but can't get it down. Probable Diagnosis: AC is blowing cold air but Home is Too Hot Troubleshooting Steps: - Entire home too hot - Thermostat was already set correctly - Vents were already open and clear Permission to Enter: Yes
Property
2690 Rockbrook Drive - 6 UNIT 6
Lewisville, TX 75067
UNIT 6 Unit details
Assignment
Stellar Home Maintenance Inc.
Scheduled: 05/13/2026

Unit Maintenance Profile

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BA unit id: 163 • PM unit id: 890090
HVAC / Filters
Air filter size
20x25x1
Second filter size
20x20x1
Last filter delivery date
2026-01-09
Other Notes
Maintenance key
Yes

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Messages

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6
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Manager Blue Atlas Maintenance
12-May, 1:31 pm
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Manager EZ Repair
12-May, 4:14 pm
Tenant called in and reported that the property has been experiencing trouble cooling since the previous day. A three-level unit with three separate thermostats is involved, and various approaches had been attempted resetting and including avoiding running all thermostats simultaneously. Current indoor temperatures recorded were 77°F on the third level, 76°F on the second level, and 75–76°F on the first level. -KC
Manager EZ Repair
12-May, 4:16 pm
Hi Sarah, thanks for reporting the AC not cooling properly. Since the thermostat is set correctly and vents are clear, can you check if the air filter looks dirty or blocked? Sometimes that can reduce cooling. Otherwise, we'll follow up soon. Thanks, and we will follow up. -RR
Manager EZ Repair
12-May, 4:38 pm
Reached out to PM Dante at (830) 443-0904, as the tenant called during business hours. - Anna
Vendor Stellar Home Maintenance
12-May, 4:54 pm
WO TLTMCZE - Our Stellar Technician is scheduled to arrive on May 13th between 11:00 AM and 3:00 PM to perform an assessment for your Service HVAC service request. This assessment may identify additional work required based on the scope of the issue. Please reach out if you have any questions.
Vendor Stellar Home Maintenance
13-May, 3:07 pm
WO TLTMCZE - Our Stellar Technician is scheduled to arrive on May 14th between 8:00 AM and 12:00 PM to perform an assessment for your Service HVAC service request. This assessment may identify additional work required based on the scope of the issue. Please reach out if you have any questions.
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Contacts

Assignment
Stellar Home Maintenance Inc.
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Sarah Williams
[email protected]
(817) 797-5325
Owner
Sigfy Ventures LLC
[email protected]
(918) 406-6765
Technician / Vendor Assigned
Stellar Home Maintenance Inc.
Scheduled: 05/13/2026
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