BA Maintenance Bridge

6509 Alta Vista Drive UNIT 1

Tub/shower Handle Is Leaking
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Completed
Days open: 3
Warranty / owner-preferred contractor
Additional details
Resident said: tub/shower handle is leaking Additional Details: The cold shower handle is leaking from the wall and water is coming from the spout. No idea what caused the issue. Issue began 2 days ago with a small drip now it is constantly leaking Probable Diagnosis: Tub Shower Leaking MAX™ Also Learned: - Water continuously leaking - Cannot pinpoint exact leak location Troubleshooting Steps: - Confirms leaking water is draining from tub/shower - Leak has low water pressure Permission to Enter: Yes Entry Notes: Friendly dog
Property
6509 Alta Vista Drive UNIT 1
Watauga, TX 76148
UNIT 1 Unit details
Assignment
Jorge ortiz
Scheduled: 05/11/2026

Unit Maintenance Profile

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BA unit id: 29 • PM unit id: 889987
Unit maintenance sections are not available.

Completion

Completion date
11-May, 1:00 pm
Completion notes
Removed handle from manifold, handle screws in and hold the cartridge in place. Replaced gasket to cartridge and replaced the inside plastic to handle and I was able to slow the flow of water but I coukd not get the water from leaking out from handle. The manifold will have to be replaced. Sent estimate to maintenance coordinator

Messages

Open in Messages
13
Visible to managers, vendors, residents, and owners
Manager Blue Atlas Maintenance
09-May, 7:03 pm
Hello. It looks like you've reached us outside of normal business hours. If this is an emergency, please call our after-hours emergency line: 888-872-0725 Please note this team will only be able to dispatch true emergencies. If this is a non- emergency, we will process this request during normal business hours. As always, please make sure you have reviewed our Maintenance Protocol: https://www.rentblueatlas.com/maintenance Thanks!
Manager Blue Atlas Maintenance
09-May, 7:03 pm
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Manager Dante Roark
11-May, 9:20 am
Good morning, Thank you for making us aware of this issue. Please at your earliest convenience would you be able to upload photos or a video of the leaks? This will help us determine next steps. Thank you.
Resident Shelby Turner
11-May, 9:23 am
Our shower has been running like this when the water to the house is on. We have had to turn the entire water to our house off.
Manager Dante Roark
11-May, 9:26 am
Thank you for the quick response and video. I do apologize as currently I do not have anyone immediately available today. I do however have someone available tomorrow around 9-11am, Would someone be available to allow access during this time?
Resident Mark Abelson
11-May, 9:27 am
We don't have running water in the house due to this problem.
Resident Mark Abelson
11-May, 9:28 am
That's an emergency situation
Resident Shelby Turner
11-May, 10:24 am
What time will someone be here to address the problem?
Vendor Guadalupe Ortiz
11-May, 10:27 am
Good morning. I will be there between 12-1pm today, will someone be home?
Resident Mark Abelson
11-May, 10:28 am
Yes someone will be home
Vendor Guadalupe Ortiz
11-May, 10:30 am
Great! I'll be there asap
Resident Mark Abelson
11-May, 10:30 am
Thank you very much
Vendor Guadalupe Ortiz
11-May, 12:36 pm
On my way
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Contacts

Assignment
Jorge ortiz
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Mark Abelson
[email protected]
(817) 798-4289
Owner
Ele Pepe Solutions, LLC
[email protected]
(347) 678-9578
Technician / Vendor Assigned
Jorge ortiz
Scheduled: 05/11/2026
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