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118 Sunflower Drive UNIT 1

AC not working
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Days open: 0
Warranty / owner-preferred contractor
Additional details
The tenant called to report a no AC issue with a non-functioning thermostat. They stated that the air conditioning system is not coming on at all, and it is hot inside the home. The tenant further explained that the thermostat has no display and appears completely powered off (blank/black screen), indicating it may not be receiving power or may be malfunctioning. The tenant was unable to confirm the current indoor temperature, but emphasized that the home is uncomfortably warm. The tenant is requesting urgent maintenance to inspect the thermostat and HVAC system, restore power/functionality, and get the AC running as soon as possible due to the heat.
Property
118 Sunflower Drive UNIT 1
Garland, TX 75041
UNIT 1 Unit details
Assignment
Painting by OLDA
Scheduled: -

Unit Maintenance Profile

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BA unit id: 63 • PM unit id: 889874
HVAC / Filters
Air filter size
14X24X1
Last filter delivery date
2025-12-18
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Messages

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9
Visible to managers, vendors, residents, and owners
Manager EZ Repair
03-May, 1:04 pm
Hi Destiny, thanks for reporting the AC issue. Can you check if the thermostat’s circuit breaker or fuse is on and reset if needed? Sometimes the display stays blank if it’s not getting power. Thanks, and we will follow up. -RR
Manager EZ Repair
03-May, 1:04 pm
Hello, We have received your maintenance request for the AC. Please attempt the troubleshooting below. - Check the breakers and reset if needed. - Check the AC filter and replace it if needed. - Check the thermostat and replace the batteries if needed. - If your A/C unit is leaking, then please shut off the unit immediately to prevent any water damage. - Please let us know immediately if this is a standalone window unit to prevent any delays, as in some cases, a different vendor will need to be sent. Video content: - [Thermostat Batteries](https://www.youtube.com/watch?v=xP808csDjA8) -https://youtu.be/xP808csDjA8 - [Check/Change Filter](https://youtu.be/DBvFojOlWsQ) -https://youtu.be/DBvFojOlWsQ - [Check Breakers](https://www.youtube.com/watch?v=2MIAb3ot3t8) Please let us know the outcome of these troubleshooting steps so we may proceed accordingly. If you have any questions, please feel free to contact us. Thank you, Ronn Repair Dept
Manager EZ Repair
03-May, 1:38 pm
I spoke with resident Destiny Cooper at (469) 712-3380. She reported that the thermostat had no batteries, so she added them, but it still isn't functioning. She also tried flipping the breaker, but the issue persists. -JB
Manager EZ Repair
03-May, 1:40 pm
reached out to 2nd: Aire M Works (Mauro Castilleja) 469-432-3773, pending reply -JB
Manager Dante Roark
03-May, 1:41 pm
@EZ Repair Please assign ti painting by Olda.
Manager EZ Repair
03-May, 1:43 pm
Aire M ( Blue Atlas) 11:41 AM Sorry for the inconvenience, I don't
Manager EZ Repair
03-May, 1:44 pm
@Dante Roark Thanks, we called the vendor and LVM -JB
Manager EZ Repair
03-May, 1:53 pm
Destiny Cooper - We reached out to the vendor, they will contact you directly to schedule -JB
Resident Destiny Cooper
03-May, 7:13 pm
I've already done those things, I need someone to come fix this issue ASAP it's hot in inside my home
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Assignment
Painting by OLDA
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Destiny Cooper
[email protected]
(469) 712-3380
Owner
ASGE Properties LLC
[email protected]
Technician / Vendor Assigned
Painting by OLDA
Scheduled: -
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