805 Cherry Hills Drive UNIT 1
When On Rise Cycle Water Is Coming Out The Drain Leaking Through Walls And Floor
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Completed
Days open: 2
Warranty / owner-preferred contractor
Additional details
Resident said: When on rise cycle water is coming out the drain leaking through walls and floor
Additional Details: Water coming out the drain hole when on rinse cycle and going through walls and floor
Probable Diagnosis: Pipe Leaking Source Water System
Troubleshooting Steps:
- Leak was active until resident shut off water supply
- Noticed leak while or after using appliance
Permission to Enter: Yes
Entry Notes: Dog I will have him put up
Assignment
Jorge ortiz
Scheduled: 05/01/2026
Unit Maintenance Profile
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BA unit id: 351
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PM unit id: 890071
Unit maintenance sections are not available.
Completion
Completion date
01-May, 4:00 pm
Completion notes
When I arrived i removed cap off if the wall cleanout outside of the kitchen faucet and began to run water, after a few mintues water began to stream out of the ckeanout indications that there was a stoppage on the nain sewer line. Ran auger and about 40-50 feet the line could not push thru. Tried several times and could not get auger line to push thru. I then ran the hydrojet line and about same amount of feet line pushed up against something. After a few times moving jetter line front and back the hetter line finally pushed thru. I watched at the back nain cleanout that the water was flowing properly. I then began to flush toilets and run water in tubs and everything was draining properly. When I went to run a cycle thru the washer water began to fill up thru the drain and pour out. The water would run in between washer box and walls and would leak from under the baseboards. I ran the bladder in the line for about 10 minutes and went to monitor the main cleanout outside in back yard and i could see water running thru but was not alot of pressure. I removed the bladder and tried running cycle again on the washer and again water poured out the top. I partially ran the camera just to see if I could see what was causing water to rise and when camera got to the point where pvc and cast iron where connected together the camera became covered in a substance and camera could not push thru. When I pulled the camera out it was covered in mud, this indicating that there was a break somewhere in the line about 5-7 feet in. I recommend that the camera scope be ran thru entire drainage system to indicate any potential breaks in the sewer line.
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Assignment
Jorge ortiz
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Technician / Vendor Assigned
Jorge ortiz
Scheduled: 05/01/2026
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