BA Maintenance Bridge

542 Hickory Lane UNIT 1

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In progress
Days open: 4
Warranty / owner-preferred contractor
Additional details
Tenant placing key under door mat. Resident said: Water in master sink smells when faucet on Additional Details: None Resident said: Hot water not turning on in master bathroom sink Additional Details: Hot water not ever worked since move in for master bathroom Troubleshooting Steps: - Did not try to open valves under sink Permission to Enter: No Entry Notes: N/a
Property
542 Hickory Lane UNIT 1
Rockwall, TX 75087
UNIT 1 Unit details
Assignment
Mario Benitez
Scheduled: 05/06/2026

Unit Maintenance Profile

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BA unit id: 412 • PM unit id: 890046
Water Heater
Type
Gas
Other Notes
Maintenance key
yes
Fireplace info
No Fireplace
Unit notes
The city of fate requires water/sewer/trash service to stay in the owner's name. 100% bill for Water/Sewer/Trash will be billed back to the tenant.

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Messages

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11
Visible to managers, vendors, residents, and owners
Manager Blue Atlas Maintenance
29-Apr, 3:52 pm
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Manager Allison Guillot
01-May, 5:18 pm
Hi There, Tenant is following up on this.
Manager Dante Roark
04-May, 11:02 am
Hi there, can we arrange for a technician to access the property on Wednesday morning between 9-11 am?
Resident Katie Sercy
04-May, 11:10 am
Hi! Can we speak on the phone? My number is 2142880612
Resident Katie Sercy
04-May, 11:21 am
Yes. How will you be accessing the home?
Manager Dante Roark
04-May, 11:22 am
Hello! I tried reaching you by phone but ended up in voicemail. Could you let me know what you'd like to discuss? Perhaps I can assist you through this chat. Looking forward to helping you!
Resident Katie Sercy
04-May, 11:23 am
Yes. How will you be accessing the home?
Manager Dante Roark
04-May, 11:24 am
In this instance someone would need to be at the home to allow access for the technician if possible. Or if you do still have a lockbox if you could leave a key in the lockbox for access we could enter that way.
Resident Katie Sercy
04-May, 11:26 am
I will leave a key under the mat. Thank you! To confirm, there is a sewage smell coming from the master sink. And that same sink has not had hot water since I've lived there but just now requesting to have it addressed. Thank you!
Manager Dante Roark
04-May, 11:28 am
That sounds great, I will leave a note for the technician about the key, and we do have both the smell and the hot water issues on this meld to be addressed. Thank you for the quick response and have a great rest of the day!
Resident Katie Sercy
04-May, 11:29 am
Thank you! You too!
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Contacts

Assignment
Mario Benitez
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Katie Sercy
[email protected]
(214) 288-0612
Owner
Ravi Gandikota
[email protected]
(734) 358-7268
Technician / Vendor Assigned
Mario Benitez
Scheduled: 05/06/2026
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