BA Maintenance Bridge

268 Castleridge Drive - B UNIT B

My Door Frame Came Off
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Photos

Completed
Days open: 10
Warranty / owner-preferred contractor
Additional details
Repair casing and replace front door trim Resident said: My door frame came off Additional Details: The frame is only held by nails has never been fixed and so now it came off Permission to Enter: Yes
Property
268 Castleridge Drive - B UNIT B
Little Elm, TX 75068
UNIT B Unit details
Assignment
Mario Benitez
Scheduled: 04/24/2026

Unit Maintenance Profile

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BA unit id: 1422 • PM unit id: 1787840
Unit maintenance sections are not available.

Completion

Completion date
24-Apr, 4:45 pm
Completion notes
Fixed door! Replaced wood frame and lock plates

Messages

Open in Messages
9
Visible to managers, vendors, residents, and owners
Manager Blue Atlas Maintenance
23-Apr, 7:07 am
Hello. It looks like you've reached us outside of normal business hours. If this is an emergency, please call our after-hours emergency line: 888-872-0725 Please note this team will only be able to dispatch true emergencies. If this is a non- emergency, we will process this request during normal business hours. As always, please make sure you have reviewed our Maintenance Protocol: https://www.rentblueatlas.com/maintenance Thanks!
Manager Blue Atlas Maintenance
23-Apr, 7:07 am
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Manager Dante Roark
23-Apr, 9:45 am
Good morning, thank you for letting us know about this, Please upload a photo of the issue at your earliest convenience.
Manager Dante Roark
23-Apr, 1:51 pm
Thank you for the photo, Would you be able to provide further information on when this damage happened? We don’t seem to have a report of this damage in our meld history.
Resident Samantha Soto
23-Apr, 1:52 pm
When we moved into the house the frame was nailed in. It's never been fixed.
Resident Samantha Soto
23-Apr, 1:52 pm
And now its given up holding together
Manager Dante Roark
23-Apr, 2:22 pm
Thank you for that information, Would someone be available tomorrow to allow a technician access around 1-3Pm to repair the casing and trim?
Resident Samantha Soto
23-Apr, 2:23 pm
Yes
Manager Property Meld
01-May, 9:15 am
Hi Samantha, thanks so much for the 5-star rating after your recent maintenance call it means a lot to hear our team did a good job. As a small family owned company, we really rely on word of mouth to grow. If you have a minute, would you mind leaving a quick review? - Cristian, Blue Atlas Realty Maintenance Coordinator <a href="https://www.grade.us/blue-atlas-realty#modal-reviews">Click here to leave a review</a>
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Contacts

Assignment
Mario Benitez
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Samantha Soto
[email protected]
(214) 551-3435
Technician / Vendor Assigned
Mario Benitez
Scheduled: 04/24/2026
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