BA Maintenance Bridge

4204 Pate Drive UNIT 1

Backyard Septic System Is Detached
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Completed
Days open: 17
Warranty / owner-preferred contractor
Additional details
Resident said: backyard septic system is detached Emergency Selected: Something else Internal Note: Resident perceived as an emergency Additional Details: Just moved in noticed septic is comin out in back yard . Feces and toilet paper in Yard I just noticed it today Permission to Enter: Yes Entry Notes: No
Property
4204 Pate Drive UNIT 1
Fort Worth, TX 76119
UNIT 1 Unit details
Assignment
Jorge ortiz
Scheduled: 04/17/2026

Unit Maintenance Profile

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BA unit id: 15 • PM unit id: 889933
Unit maintenance sections are not available.

Completion

Completion date
17-Apr, 2:00 pm
Completion notes
When I arrived there was lots of sewage coming out of the back ckeanout behind master bedroom. When toilet would be flushed or water ran in tub water would pour out of cleanout. Ran snake auger a few times and couldn't get line to push thru. When line was retracted there was lots of wipes wrapped around the line. We then had to run the hydrojet thru the line. About 30-40 feet in the line pushed up against something and after a few pushes the line pushed thru another 10 feet and the water began to drain thru the sewer drain. Ran water inmaster bath tub and flushed toiket several times and monitored water flowing thru the sewer line properly. Cleaned up wipes that was pulled from the libe and washed around cleanout the sewage.

Messages

Open in Messages
14
Visible to managers, vendors, residents, and owners
Manager Blue Atlas Maintenance
16-Apr, 6:09 pm
Hello. It looks like you've reached us outside of normal business hours. If this is an emergency, please call our after-hours emergency line: 888-872-0725 Please note this team will only be able to dispatch true emergencies. If this is a non- emergency, we will process this request during normal business hours. As always, please make sure you have reviewed our Maintenance Protocol: https://www.rentblueatlas.com/maintenance Thanks!
Manager Blue Atlas Maintenance
16-Apr, 6:09 pm
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Resident Heather Elston
17-Apr, 8:39 am
Do we have a time set up for this request?
Vendor Guadalupe Ortiz
17-Apr, 11:50 am
Good morning. On my way is there someone home? I can be there in about 15-20 mins
Resident Heather Elston
17-Apr, 11:50 am
Yes
Resident Heather Elston
17-Apr, 11:50 am
Thank you I will let them know now
Vendor Guadalupe Ortiz
17-Apr, 11:52 am
Great. I will be there in a bit
Resident Heather Elston
17-Apr, 4:27 pm
Are you coming back today ?
Resident Heather Elston
17-Apr, 4:51 pm
We was told somebody would come back when they left today . Will somebody be back ? The number provided said it was wrong number and hung up . Trying to find out so I can leave door open or if we need to stay home?
Vendor Guadalupe Ortiz
17-Apr, 5:04 pm
On my way back 20 mins away. If you can leave door open I would appreciate it
Resident Heather Elston
17-Apr, 5:05 pm
The back door is open go through the left side gate to back yard
Resident Heather Elston
17-Apr, 5:05 pm
I'll be bk in 25
Resident Heather Elston
17-Apr, 5:05 pm
Had to run and get my kids
Resident Heather Elston
17-Apr, 5:49 pm
Taking longer than expected with traffic everything ok take ur time yall have access
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Contacts

Assignment
Jorge ortiz
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Heather Elston
[email protected]
(682) 465-7839
Owner
Pogue 5102 LLC
[email protected]
(972) 743-0800
Technician / Vendor Assigned
Jorge ortiz
Scheduled: 04/17/2026
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