BA Maintenance Bridge

411 East Polk Street - 2 UNIT 2

Refrigerator Is Damaged
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Photos

Completed
Days open: 23
Warranty / owner-preferred contractor
Additional details
Resident said: refrigerator is damaged Additional Details: My refrigerator is emitting a loud noise. Probably the engine Probable Diagnosis: Refrigerator Damaged Part MAX™ Also Learned: - Part is unknown - Resident cannot id damaged part Permission to Enter: Yes
Property
411 East Polk Street - 2 UNIT 2
Richardson, TX 75081
UNIT 2 Unit details
Assignment
Property Meld
Scheduled: 04/14/2026

Unit Maintenance Profile

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BA unit id: 216 • PM unit id: 890245
Refrigerator
No data captured for this section yet.
Other Notes
Maintenance key
No

Completion

Completion date
15-Apr, 9:02 am
Completion notes
Galo Completed. Replaced Condenser Fan Motor

Messages

Open in Messages
7
Visible to managers, vendors, residents, and owners
Manager Blue Atlas Maintenance
10-Apr, 6:55 pm
Hello. It looks like you've reached us outside of normal business hours. If this is an emergency, please call our after-hours emergency line: 888-872-0725 Please note this team will only be able to dispatch true emergencies. If this is a non- emergency, we will process this request during normal business hours. As always, please make sure you have reviewed our Maintenance Protocol: https://www.rentblueatlas.com/maintenance Thanks!
Manager Blue Atlas Maintenance
10-Apr, 6:55 pm
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Resident Whitnie King
13-Apr, 8:07 am
Good Morning, Can someone from maintenance please be sent out today. I work hybrid and the noise from my refrigerator affects my call quality.
Manager Dante Roark
13-Apr, 9:49 am
Hello, We received your maintenance submission regarding your appliance. Can you please send us a picture of the Model # label as well as a picture of the appliance from the front? Our standard protocol involved sending the property owner information from the model #(availability and cost of repair parts), serial #(used to find the age of appliance - this is also on the model # label), and picture(for general property condition) so that the owner can make an informed decision regarding repairing vs replacing the appliance. If you need help locating the model # label, please refer to the relevant video below. Thanks! We look forward to addressing this issue as soon as we get this info from you. Refrigerator: https://www.youtube.com/watch?v=oJI_8_Tjplw Also, Please be sure you have reviewed our maintenance protocol in full (especially the 2nd and 3rd sections): https://www.rentblueatlas.com/maintenance Thanks!
Resident Whitnie King
13-Apr, 10:22 am
I uploaded it to the meld
Resident Whitnie King
13-Apr, 11:51 am
It sounds like someone is drilling through the wall. Or a failing car engine. It’s insanely loud. I uploaded a voice memo of the noise to the ticket
Manager Property Meld
16-Apr, 11:10 am
Hi Whitnie, Thanks so much for your feedback on our recent maintenance call—it means a lot to hear our team did a good job. We’re a small family-owned company and rely on word of mouth to grow, so we truly appreciate it. If you have a minute, would you mind leaving a quick review? - Cristian, Blue Atlas Realty Maintenance Coordinator <a href="https://www.grade.us/blue-atlas-realty#modal-reviews">Click here to leave a review</a>
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Contacts

Assignment
Property Meld
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Whitnie King
[email protected]
(313) 952-1176
Owner
MetroPolkLLC
[email protected]
Technician / Vendor Assigned
Property Meld
Scheduled: 04/14/2026
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