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3903 Hawthorne Avenue - 204 UNIT 204

Large Ceiling Water Leak
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Days open: 29
Warranty / owner-preferred contractor
Additional details
The tenant called to report a significant water leak in their unit. They live on the second floor of a two-story building and noticed a large crack in the living room ceiling, approximately 5 feet in length, with water actively leaking. The tenant has contained the water to prevent damage to their belongings but is concerned about potential further damage to the apartment structure.
Property
3903 Hawthorne Avenue - 204 UNIT 204
Dallas, TX 75219
UNIT 204 Unit details
Assignment
Stellar Home Maintenance Inc.
Scheduled: 04/08/2026

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BA unit id: 251 • PM unit id: 1038186
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Messages

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10
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Manager EZ Repair
04-Apr, 9:41 am
Hi Courtney, thanks for reporting the water leak and ceiling crack. Please avoid using electrical devices near the leak and try to keep the area dry to prevent further damage. Thanks, and we will follow up. -RR
Manager EZ Repair
04-Apr, 10:27 am
Providing photos of the repair in question will help speed up the process. We can provide the vendor with these photos now so they can better understand the scope of the damage. Please upload photos to this work ticket, Thanks!- KAM
Manager EZ Repair
04-Apr, 10:28 am
can you confirm what is above the ceiling - KAM
Manager EZ Repair
04-Apr, 10:30 am
We have reached out to vendor via sms, assigned stellar, pending response- KAM
Resident Courtney Colobro
04-Apr, 10:32 am
I live in the second floor so the only thing that should be above the ceiling is the roof as far as I know
Resident Courtney Colobro
04-Apr, 10:40 am
Did you see the photos I attached to the original request? I can add more if necessary
Vendor Stellar Home Maintenance
06-Apr, 7:28 am
WO TD9BGGBB - Resident availability was requested
Vendor Stellar Home Maintenance
06-Apr, 7:30 am
WO TD9BGGBB - Our Stellar Technician is scheduled to arrive on April 4th between 1:00 PM and 5:00 PM to perform an assessment for your Service Plumbing service request. This assessment may identify additional work required based on the scope of the issue. Please reach out if you have any questions.
Vendor Stellar Home Maintenance
06-Apr, 8:10 am
WO TD9BGGBB - Our Stellar Technician is scheduled to arrive on April 8th between 10:00 AM and 2:00 PM to perform an assessment for your Roofing - Repair service request. This assessment may identify additional work required based on the scope of the issue. Please reach out if you have any questions.
Vendor Stellar Home Maintenance
08-Apr, 9:55 am
Hello! We have submitted the bid & associated photos. Thanks! - Eynar
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Assignment
Stellar Home Maintenance Inc.
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Courtney Colobro
[email protected]
(480) 416-0477
Technician / Vendor Assigned
Stellar Home Maintenance Inc.
Scheduled: 04/08/2026
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