BA Maintenance Bridge

2302 Indigo Lane UNIT 1

Ceiling Is Leaking In Living Room
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Completed
Days open: 7
Warranty / owner-preferred contractor
Additional details
Resident said: Ceiling is leaking in living room Additional Details: Ceiling is leaking in living room. Have bucket there unsure where water is coming from. Probable Diagnosis: Ceiling Below Bathroom Leaking Unknown Source MAX™ Also Learned: - Unsure when leak began - Bathroom located above leak Troubleshooting Steps: - Water actively/continuously leaking - Resident contained leak - No obvious leak in bathroom above main leak Permission to Enter: Yes Entry Notes: No pets
Property
2302 Indigo Lane UNIT 1
Arlington, TX 76015
UNIT 1 Unit details
Assignment
Jorge ortiz
Scheduled: 03/16/2026

Unit Maintenance Profile

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BA unit id: 109 • PM unit id: 890255
Unit maintenance sections are not available.

Completion

Completion date
16-Mar, 2:00 pm
Completion notes
n we arrived and began to troubleshoot where leak was coming from we began to run water in the shower, and could geredrops of water in ceiling from livingroom area. We removed a 2'x3' foot section of sheetrock from the closet directly behind the bathroom. We found that when water would hit the overflow it would leak. We tighten up the nut and tightened the screws. We then ran water in bathroom sink and nothing was seen or heard. We then flushed toilet and we could here a gushing of water fall onto the ceiling after second flush small stream of water began to leak from the ceiling. We found that the toiket was only be held by one bolt and toiket would rock side ways. We removed the toiket and found that the flange was broken on one side and was not secured to the plywood. We removed flange and wax ring and replaced with metal flange ring and a rubber seal instead of wax one. We flushed several times and did not see any more leak downstairs. We made a small opening to the ceiling so the water would flush out. We advised tenant that we would have to let ceiling dry for a few days before it could be repaired. A repair ticket for rhe ceiling will have to be opened for ceiling repair and wall in upstairs cliset will have to be painted.

Messages

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6
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Manager Blue Atlas Maintenance
12-Mar, 5:26 pm
Hello. It looks like you've reached us outside of normal business hours. If this is an emergency, please call our after-hours emergency line: 888-872-0725 Please note this team will only be able to dispatch true emergencies. If this is a non- emergency, we will process this request during normal business hours. As always, please make sure you have reviewed our Maintenance Protocol: https://www.rentblueatlas.com/maintenance Thanks!
Manager Blue Atlas Maintenance
12-Mar, 5:26 pm
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Manager Blue Atlas Maintenance
12-Mar, 5:27 pm
Hello. It looks like you've reached us outside of normal business hours. If this is an emergency, please call our after-hours emergency line: 888-872-0725 Please note this team will only be able to dispatch true emergencies. If this is a non- emergency, we will process this request during normal business hours. As always, please make sure you have reviewed our Maintenance Protocol: https://www.rentblueatlas.com/maintenance Thanks!
Manager Blue Atlas Maintenance
12-Mar, 5:27 pm
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Manager Cristian Rivera
13-Mar, 11:03 am
Good morning, We are actively addressing the issue at hand. Could you please confirm whether the leak was caused by last night's rain or if it might be related to plumbing within the ceiling? Your assistance in clarifying this will help us expedite the resolution process. Thank you.
Resident Eric Wilson
13-Mar, 2:23 pm
I'm not sure
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Contacts

Assignment
Jorge ortiz
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Eric Wilson
[email protected]
(689) 325-1444
Owner
Everly Estates LLC
[email protected]
Technician / Vendor Assigned
Jorge ortiz
Scheduled: 03/16/2026
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