BA Maintenance Bridge

268 Castleridge Drive - A UNIT A

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Maintenance Could not complete
Days open: 11
Warranty / owner-preferred contractor
Additional details
1 - The deck plywood seems a bit flimsy - like someone could fall through. Resident said: No water in laundry room Additional Details: Trying to do a load of laundry and no water comes out. Faucets are on. Permission to Enter: Yes Entry Notes: Pets - dog (Bella) and cat (muffin)
Property
268 Castleridge Drive - A UNIT A
Little Elm, TX 75068
UNIT A Unit details
Assignment
James Peterson
Scheduled: 03/11/2026

Unit Maintenance Profile

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BA unit id: 1421 • PM unit id: 1787839
Laundry / Hookups
Washer hookups
Yes
Dryer hookups
Yes
Stackable hookups
Yes
No hookups
Yes
Washing machine present
No
Dryer present
No
Stackable machine present
No
On-site laundry facilities
Yes
Other Notes
Fireplace info
No Fireplace

Completion

Completion date
11-Mar, 11:06 am
Completion notes
-

Messages

Open in Messages
14
Visible to managers, vendors, residents, and owners
Manager Blue Atlas Maintenance
07-Mar, 8:23 pm
Hello. It looks like you've reached us outside of normal business hours. If this is an emergency, please call our after-hours emergency line: 888-872-0725 Please note this team will only be able to dispatch true emergencies. If this is a non- emergency, we will process this request during normal business hours. As always, please make sure you have reviewed our Maintenance Protocol: https://www.rentblueatlas.com/maintenance Thanks!
Manager Blue Atlas Maintenance
07-Mar, 8:23 pm
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Manager Dante Roark
09-Mar, 9:50 am
Hi Maritza, Have you tried disconnecting the water supply lines and turning them on into a bucket to check if water is flowing to the faucets? Since these appliances aren't included in the lease, we're unable to provide service for them at this moment. Let me know if there's anything else I can assist with!
Resident Maritza Castro
09-Mar, 10:13 am
Hi. The issue is the faucet that connects to the washer, theres no water flowing. I do have water everywhere else though.
Resident Maritza Castro
09-Mar, 10:14 am
Is there a water supply line that goes directly to the laundry room?
Manager Dante Roark
09-Mar, 10:26 am
These should be all connected via the same main shut off valve.
Resident Maritza Castro
09-Mar, 10:26 am
Okay I will try that when I get home.
Manager Dante Roark
09-Mar, 12:33 pm
Good afternoon Maritza, Would Wednesday 9-11am work for a technician to stop by and take a look at the deck as well as the water connections in the laundry room?
Resident Maritza Castro
09-Mar, 12:34 pm
Yes that's fine, I won't be home is that okay?
Manager Dante Roark
09-Mar, 12:36 pm
Unfortunately we do not have a key to be able to gain access to the home without someone there. Do you still have the Lockbox from move in day?
Resident Maritza Castro
09-Mar, 12:38 pm
Yes
Resident Maritza Castro
09-Mar, 12:38 pm
I can place a key in it and place it outside again
Manager Dante Roark
09-Mar, 12:40 pm
That would be fantastic, I will go ahead and schedule this for Wednesday.
Resident Maritza Castro
09-Mar, 12:41 pm
Thank you
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Contacts

Assignment
James Peterson
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Maritza Castro
[email protected]
(214) 886-2276
Owner
Brian Mann
[email protected]
Technician / Vendor Assigned
James Peterson
Scheduled: 03/11/2026
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