BA Maintenance Bridge

542 Hickory Lane UNIT 1

Mildew Smell On The Air Conditioner
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Completed
Days open: 36
Warranty / owner-preferred contractor
Additional details
Resident said: mildew smell on the air conditioner Additional Details: There is a strong mildew smell in the house. Worse when air conditioner is on. I have purchased an in-home mold/mildew test kit but would like it to be assessed. Probable Diagnosis: Ac Mold Mildew Smell MAX™ Also Learned: - Resident unsure of ac type - Smell is moldy or mildew - AC unit water check Permission to Enter: No
Property
542 Hickory Lane UNIT 1
Rockwall, TX 75087
UNIT 1 Unit details
Assignment
Property Meld
Scheduled: 02/17/2026

Unit Maintenance Profile

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BA unit id: 412 • PM unit id: 890046
HVAC / Filters
Air filter size
16x25x4
Air filter location
Furnace
Last filter delivery date
2026-02-19
Furnace type
Gas
A/C condenser type
Present
Other Notes
Maintenance key
yes
Fireplace info
No Fireplace
Unit notes
The city of fate requires water/sewer/trash service to stay in the owner's name. 100% bill for Water/Sewer/Trash will be billed back to the tenant.

Completion

Completion date
17-Feb, 3:55 pm
Completion notes
Pure Airways completed

Messages

Open in Messages
8
Visible to managers, vendors, residents, and owners
Manager Blue Atlas Maintenance
11-Feb, 4:19 pm
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Manager Cristian Rivera
11-Feb, 4:47 pm
A vendor is scheduled to assess the situation tomorrow between 11 AM and 3 PM.
Resident Katie Sercy
11-Feb, 4:48 pm
I provided 5 times and none of them were this time I also stated that I wanted to be there and that there was not permission given to access the home without me in 24 hours.
Manager Cristian Rivera
11-Feb, 5:01 pm
“Good afternoon Katie, I apologize and missed the selected availability. I will reach out to the vendor and see about rescheduling this appointment. I will reach back out to you if I can confirm a suitable time.
Manager Cristian Rivera
12-Feb, 8:55 am
Good morning Katie, We have contacted Pure Airways to perform an inspection of the ducts throughout the home. They have availability tomorrow from 4-6 pm. would that work for you?
Resident Katie Sercy
12-Feb, 11:02 am
Yes thank you
Manager Cristian Rivera
12-Feb, 12:15 pm
Hello, Pure Airways has informed us that they are unable to visit after 4 PM tomorrow. They have contacted you to reschedule for Saturday between 1-3 PM. Please confirm if this arrangement is suitable for you. Thank you.
Resident Katie Sercy
12-Feb, 12:18 pm
Yes
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Contacts

Assignment
Property Meld
This updates our dispatch assignment (and can differ from Property Meld until scheduled).
Tenant
Katie Sercy
[email protected]
(214) 288-0612
Owner
Ravi Gandikota
[email protected]
Technician / Vendor Assigned
Property Meld
Scheduled: 02/17/2026
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