Meld 11853739
Brief description: Garage trolley (carriage) assembly broke
Pending vendor acceptance
Days open: 1
Additional details
Resident said: Garage trolley (carriage) assembly broke
Emergency Selected: Something else
Internal Note: Resident perceived as an emergency
Additional Details: Second time opening garage, that piece (picture) broke off. Not life death emergency but it is urgent
Permission to Enter: Yes
Entry Notes: No
Property
2690 Rockbrook Drive - 2 UNIT 2
Lewisville, TX 75067
UNIT 2
Assignment
Shawn1Touch Garage Doors
Scheduled: -
Estimator
Run AI EstimateNo estimates saved for this meld yet.
Message history
Showing 6
Manager
— Blue Atlas Maintenance
18-Jan, 5:29 pm
Hello. It looks like you've reached us outside of normal business hours. If this is an emergency, please call our after-hours emergency line: 888-872-0725
Please note this team will only be able to dispatch true emergencies. If this is a non- emergency, we will process this request during normal business hours.
As always, please make sure you have reviewed our Maintenance Protocol:
https://www.rentblueatlas.com/maintenance
Thanks!
Manager
— Blue Atlas Maintenance
18-Jan, 5:29 pm
Hello. We have received your maintenance submission and will be hard at work resolving this issue! We will be in touch ASAP. Thanks!
Manager
— Blue Atlas Maintenance
18-Jan, 6:39 pm
Hello. We have assigned this to a garage technician familiar with the property there. He will be in contact directly to schedule with you guys for the repair as soon as possible. Thank you!
Tenant
— Jafet Molinares
18-Jan, 6:43 pm
Thank you so much for quick response
Vendor
— Shawn Heskett
19-Jan, 5:13 am
Can you send me tenants number then I can set it up please Sent from my iPhone
Tenant
— Jafet Molinares
19-Jan, 5:14 am
786-608-5098
Timeline
Created
18-Jan, 5:29 pm
Updated
18-Jan, 6:37 pm
Assigned
18-Jan, 6:37 pm
Due date
-
People
Tenant
-
Owner
-
AI Coordinator Assistant
Suggestion
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